About Our Practice
Our Hospital
Our modern, purpose-built veterinary hospital was designed to provide the most up-to-date care for your pet. The hospital is of an open plan design, with main working spaces facing the kennels and intensive care ward so we are able to constantly monitor our patients during the day. In addition to our three consulting rooms, modern surgical theatre, preparation area and high quality hospital wards, we have a spacious waiting room, which allows nervous patients to be separated from other pets.
Treatment Costs
Our mission is to provide a high level of service to our clients and the best care to your pet. As a purpose-built veterinary hospital in a relatively remote part of Australia, we understand the importance of having access to modern equipment and highly trained, professional staff. We have invested a great deal of time and resources to ensure we have the facilities, equipment and professional staff to provide the quality services expected by our clients.
Your pet's health is our priority, and it is our policy to offer the best treatment option in every case. However, the best option may not be the only option. Often there are alternative treatment options available. In the event where a treatment option may not be affordable, please discuss this with your veterinarian in order to consider other alternatives.
Estimates Prior to Admission
We understand that bringing your pet to see us is often unplanned, due to unforeseen illness or injury. Anticipating the costs of such events can be difficult and stressful, particularly whilst worrying about the welfare of your pet. For this reason, it is our policy to provide estimates for all patients that are admitted to hospital.
Estimates are printed out for clients to review and clients are then required to sign them prior to admission. Please note that the initial estimations provided may be for diagnostic work-up only. Once we have established a treatment plan, further estimates will be provided for treatment options and costs.
We aim to provide you with the most reliable estimates; however these are subject to change as your pet's condition changes. A deposit of 50% of the estimated costs may be required on admission of your pet. The attending veterinarian will inform you if such a deposit is required
DAILY UPDATES
Owners of hospitalised pets are contacted daily in order to provide an update on the progress that patients are making. It is important when your pet is admitted that you provide a contact number that you can be reached on at all times.
As well as discussing your pet's progress, the treating veterinarian will discuss ongoing treatment plans with you and will provide you with an update on the costs of your account to date. It is our policy that all accounts remain under $1000. Should your account reach this point, we will require you to make a payment to enable us to continue to provide the best of care to your pet.
