Our Practice

There are many reasons why we pride ourselves on being one of the leading veterinary hospitals in the Northern Territory. Offering Quality, Service and the very best of Care is our aim at University Avenue Veterinary Hospital.

Quality: Quality is about excellent standards and offering our highly professional and technical capabilities.

Service: Our veterinary hospital is equipped to deliver the best service possible to your pet.

Care: You can be sure that all pets will receive the utmost care and attention when you entrust them to us.

Consulting Hours:

Consultations are by appointment. Please call to make an appointment during
business hours by phoning (08) 8931 0455.

Hours of business are:
Monday to Friday: 8am to 6:30pm
Saturday: 8am to 3pm

Appointments for surgical procedures and diagnostic tests:

Appointments for routine surgery (including desexing, aural haematomas, etc.), diagnostic work-ups (radiographs, ultrasound, endoscopy), geriatric health profiles and some blood tests need to be booked at least 24 hours in advance. This ensures your pet is adequately prepared for safe anaesthesia and enables us to obtain reliable blood test results.

Pets booked in for these procedures will be admitted Monday to Friday between 7:30am and 8:30am.

Owners will be required to complete an Anaesthetic, Surgery and Procedure Consent form when dropping pets off in the morning. In order to save you time, feel free to download and complete this document prior to your pet's appointment and bring it with you on the morning of the procedure.

Our Staff

The team at University Avenue Veterinary Hospital is committed to caring about your pets. We encourage further study and our veterinarians and nurses regularly attend conferences, seminars and postgraduate courses so we can provide you with cutting-edge medicine and surgery and the very best in customer service.

As pet owners, we understand the loyalty, love and enjoyment that pets bring to our lives. We offer care, not just as it relates to the patients we treat, but also our attitude to our whole business and to you, our client.

Meet The Team

Dr Jodie Low Choy - BVSC BVMS IVAS Cert

Veterinarian with University Avenue Vet Hospital since 2008.
Dr Jodie has a special interest in our native wildlife and holds certificates in Acupuncture therapy.


Dr Margot Tong - BVSC (hons)

Veterinarian with University Avenue Vet Hospital since July 2015.
Dr Margot has a particular interest in small animal internal medicine.


Alison Lawlor

Manager with University Avenue Veterinary Hospital since March 2015.
Alison has a passion for wildlife and is often found nursing baby wallabies at her desk.


Trena Smith

Vet Nurse (Cert 4 Vet Nursing) with University Avenue Veterinary Hospital since 2000.
Trena developed a keen interest in Book Keeping and since moved into this role, and still enjoys maintaining long-term relationships with our clients and patients.


Rebecca

Vet Nurse (Cert 4 Vet Nursing) with University Avenue Veterinary Hospital since 2006.
Bec has a special interest in emergency and medical nursing


Bianca

Vet Nurse (currently studying Cert 4 Vet Nursing) with University Avenue Veterinary Hospital since 2014.
Bianca has developed a particular skill and interest in small animal pathology.


Gemma W

Vet Nurse (NVQ 2&3 in Vet Nursing - UK) with University Avenue Veterinary Hospital since August 2015.
Gemma has multiple vet nursing skills but especially enjoys surgical nursing.


Hayley

Vet Nurse (commencing study for Cert 2 Vet Nursing) with University Avenue Veterinary Hospital since August 2015.
Through her training, Hayley has developed a particular interest in aspects of surgical nursing.


Stay tuned to meet the rest of the team here soon! You can also visit our Facebook page to learn more about our staff and their pets.

Our Hospital

Our modern, purpose-built veterinary hospital was designed to provide the most up-to-date care for your pet. The hospital is of an open plan design, with main working spaces facing the kennels and intensive care ward so we are able to constantly monitor our patients during the day. In addition to our three consulting rooms, modern surgical theatre, preparation area and high quality hospital wards, we have a spacious waiting room, which allows nervous patients to be separated from other pets.

Treatment Costs

Our mission is to provide a high level of service to our clients and the best care to your pet. As a purpose-built veterinary hospital in a relatively remote part of Australia, we understand the importance of having access to modern equipment and highly trained, professional staff. We have invested a great deal of time and resources to ensure we have the facilities, equipment and professional staff to provide the quality services expected by our clients.

Your pet's health is our priority and it is our policy to offer the best treatment option in every case. However, the best option may not be the only option. Often there are alternative treatment options available. In the event where a treatment option may not be affordable, please discuss this with your veterinarian in order to consider other alternatives.

Estimates Prior to Admission

We understand that bringing your pet to see us is often unplanned, due to unforseen illness or injury. Anticipating the costs of such events can be difficult and stressful, particularly whilst worrying about the welfare of your pet. For this reason, it is our policy to provide estimates for all patients that are admitted to hospital.

Estimates are printed out for clients to review and clients are then required to sign them prior to admission. Please note that the initial estimations provided may be for diagnostic work-up only. Once we have established a treatment plan, further estimates will be provided for treatment options and costs.

We aim to provide you with the most reliable estimates, however these are subject to change as your pet's condition changes. A deposit of 50% of the estimated costs may be required on admission of your pet. The attending veterinarian will inform you if such a deposit is required.

Daily Updates

Owners of hospitalised pets are contacted daily in order to provide an update on the progress that patients are making. It is important when your pet is admitted that you provide a contact number that you can be reached on at all times.

As well as discussing your pet's progress, the treating veterinarian will discuss ongoing treatment plans with you and will provide you with an update on the costs of your account to date. It is our policy that all accounts remain under $1000. Should your account reach this point, we will require you to make a payment to enable us to continue to provide the best of care to your pet.

Accounts & Payments

At University Avenue Veterinary Hospital, we do not have the facilities to run accounts. As such, all costs are required to be paid in full before we are able to discharge our patients.

We offer a variety of payment methods, as well as G.E. Finance (GE Care Credit, GE Credit, GemVisa) and Vetpay Finance options for those clients that may require financial assistance. Both G.E. Finance (GemVisa) and Vetpay will evaluate your credit worthiness on application and will approve credit if you successfully qualify for it.

For further information, please contact G.E. Finance or Vetpay Finance or ask the staff at University Avenue Veterinary Hospital.

Call Univets
08 8931 0455
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